The primary customer support phone number for AppraisalPort is 888-963-3330. This line connects real estate appraisers directly with the technical support team capable of handling issues ranging from account access to report submission errors.

Support representatives are available Monday through Friday, from 8:00 a.m. to 8:00 p.m. Eastern Standard Time (EST). If assistance is required outside of these business hours, users are encouraged to utilize the internal messaging system or send an email for follow-up on the next business day.

Direct Contact Information for AppraisalPort Support

In addition to the main toll-free support line, there are several other ways to contact the team depending on the nature of the inquiry. AppraisalPort is a service provided by FNC, Inc., which is under the umbrella of CoreLogic's collateral valuation technology.

Official Phone and Fax Numbers

  • Customer Support (Toll-Free): 888-963-3330
  • Corporate Office (FNC, Inc.): 662-236-2020
  • Facsimile (Fax): 662-236-2037
  • Legal and Trademark Inquiries: 662-236-8526

Email and Online Communication

Physical and Mailing Address

For official correspondence, documents, or legal notices, the headquarters is located at: FNC, Inc. 1214 Office Park Drive Oxford, MS 38655 United States

When to Call the AppraisalPort Support Team

The support staff is specifically trained to assist with the technical aspects of the platform. Understanding when to call can save significant time during a busy appraisal cycle.

Account Recovery and Login Issues

Losing access to a professional portal can delay report deliveries and affect client relationships. Support should be contacted if:

  • A user has forgotten their password and the automated recovery tool is not functioning.
  • The account has been locked due to multiple failed login attempts.
  • There is a need to update or verify security questions and answers.
  • A firm needs to transition from an individual account to a company-wide account to manage multiple appraisers.

Technical Errors During Report Submission

The primary function of AppraisalPort is the secure delivery of appraisal reports to mortgage lenders and banks. Technical glitches during this process are the most common reasons for phone inquiries.

  • ENV File Upload Failures: Many lenders require reports in the .env format via AI Ready technology. If the file fails to upload or the "Submit" button remains inactive, technical support can diagnose whether the issue lies with the local computer settings or the platform server.
  • Validation Rules (GAAR): AppraisalPort uses Global Appraisal Analysis Rules (GAAR) to check for errors before a report is accepted by the lender. If a rule "fires" and rejects a report for reasons that seem incorrect, the support team can help clarify the specific requirement.

Integration with Appraisal Software

AppraisalPort is integrated with various form-filling software packages such as Appraise-It Pro. If the "AI Ready" technology is not auto-populating data or if the bridge between the software and the portal is broken, the support team provides troubleshooting for the connection.

Support for the AppraisalPort Mobile Application

AppraisalPort offers a mobile application, specifically version 2.0.0, designed for appraisers on the move. Technical inquiries regarding the mobile app can also be directed to the main support number at 888-963-3330.

Mobile App Features and Requirements

The mobile app is optimized for iOS 8.0 or later and provides essential tools for field work:

  • Accepting or Declining Orders: Appraisers can manage their queue without needing a desktop computer.
  • Scheduling Inspections: Setting dates for property visits and notifying clients instantly.
  • Mobile Messaging: Communicating with lenders directly from the property site.
  • Out-of-Office Notifications: Setting status updates to manage lender expectations.

If the app crashes or fails to sync with the web-based queue, users should ensure they are using the latest version (released as recently as April 2024) before calling support.

Understanding the AppraisalPort Workflow and Technology

To minimize the need for frequent support calls, it is beneficial for users to understand how the system operates. AppraisalPort is not an Appraisal Management Company (AMC); it is a technology platform that connects appraisers with lenders.

The Role of FNC and CoreLogic

FNC, Inc. developed the Collateral Management System (CMS) used by many of the nation’s largest banks and mortgage lenders. AppraisalPort serves as the "port" or gateway into this system. When an appraiser uploads a report, it is transmitted directly into the lender's CMS for processing. This direct integration is why the platform is more secure than standard email.

AI Ready™ Technology

A core component of the platform is AI Ready. This technology allows for the conversion of appraisal data into a format that can be read and analyzed by the lender's automated systems. This reduces manual data entry and minimizes typos. If data is not populating correctly into forms, it is often an issue with the AI Ready module within the appraiser's form-filling software.

Security and Compliance

One of the most frequent questions handled by support relates to why appraisers cannot simply email reports. AppraisalPort utilizes industry-standard encryption and HTTPS protocols. Because appraisal reports contain sensitive borrower information and property data, the secure environment of the portal helps lenders maintain compliance with regulations like the Dodd-Frank Act and RESPA.

Fees and Transaction Information

Questions regarding billing and fees are a significant portion of support inquiries. AppraisalPort operates on a transaction-based fee model rather than a subscription model.

Fee Structure

  • Registration: There is no fee to sign up or maintain an account.
  • Completed Transactions: Fees are typically assessed only when a completed appraisal report is delivered and accepted by the lender.
  • Adjustments and Cancellations: Users are generally not charged for rejected orders, cancelled assignments where no payment was received, or reports sent back for minor adjustments.
  • Specific Client Fees: Some lenders may have unique fee schedules. These can be viewed within the user profile under the "Client List" section.

What Defines a Completed Transaction?

A transaction is considered complete once the client institution accepts the report as finished. Even if the report was eventually delivered via other means (such as fax) due to a technical error, the fee is still due if the order originated and was processed through the AppraisalPort system.

Troubleshooting Common Platform Issues

Before calling the 888-963-3330 support number, appraisers can often resolve minor issues by checking their local configuration.

Screen Resolution and Browser Settings

For an optimum experience, AppraisalPort recommends a minimum screen resolution of 1024 x 768. If the dashboard appears distorted or buttons are missing, checking the browser's zoom level or updating the browser to the latest version of Chrome, Edge, or Safari can often fix the display.

Data Express and National Collateral Database (NCD)

AppraisalPort provides access to the National Collateral Database through a tool called Data Express. This allows appraisers to search for property details and comparables. If Data Express is not returning results, it may be due to a specific sharing agreement between the commissioning lender and FNC. Not all lenders choose to participate in the data-sharing pool, which can affect the availability of certain data points.

FAQ: Frequently Asked Questions about AppraisalPort Support

What are the support hours for AppraisalPort?

Technical support is available from 8:00 a.m. to 8:00 p.m. EST, Monday through Friday. They are closed on weekends and major U.S. holidays.

Is there a fee for calling AppraisalPort technical support?

No, technical support is included as part of the service. The fees paid per completed transaction cover the cost of maintaining the support infrastructure for all users.

Can I contact support to get more orders from lenders?

No. AppraisalPort is a technology provider, not an AMC. They do not assign orders or influence which appraisers a lender chooses to hire. To receive more orders, appraisers should ensure their profile is complete and visible to the lenders in the network.

Does AppraisalPort work on a Mac?

The web-based platform is accessible via most modern browsers on a Mac. However, some integrated form-filling software and AI Ready modules are specifically designed for Windows environments. Users should consult their specific software provider for compatibility details.

How do I update my payment information for transaction fees?

Payment settings can be managed within the "Profile" section of the website. For security reasons, it is often better to update credit card or ACH information through the secure portal rather than over the phone.

Summary

The AppraisalPort support team is a vital resource for real estate appraisers navigating the digital landscape of collateral valuation. By calling 888-963-3330 during the designated hours of 8:00 a.m. to 8:00 p.m. EST, users can resolve technical barriers that might otherwise delay their workflow.

Whether the issue involves the latest 2.0.0 mobile app, AI Ready integration, or understanding the fee structure of a completed transaction, the support staff provides the expertise necessary to keep the appraisal process moving efficiently. For non-urgent matters, the messaging system and email remains an effective way to document communication and ensure that all technical concerns are addressed with a clear record of the resolution.