Natural gas service in North Carolina recently underwent a major structural change that affects how thousands of residents manage their home energy. Since the acquisition of Dominion Energy’s North Carolina gas distribution business by Enbridge Inc. in late 2024, the entity now known as Enbridge Gas North Carolina has been integrating its systems to serve over 675,000 customers across 28 counties. As of early 2026, most of the visual and administrative transitions are complete, but staying informed on the specifics of billing, safety, and infrastructure projects remains a priority for efficient household management.

Understanding the transition from Dominion Energy

The transition began officially on September 30, 2024, but the ripple effects on customer systems continued well into 2025. By now, in the spring of 2026, the Enbridge Gas North Carolina branding is prominent on service vehicles, technician uniforms, and monthly statements. While the company provides the same essential service, the underlying corporate structure is now part of North America’s largest natural gas utility network. This change brought North Carolina into a collective franchise that serves millions of customers across Ontario, Quebec, Ohio, Utah, Wyoming, and Idaho.

It is important to note that while the parent company has changed, the regulatory oversight has not. The North Carolina Utilities Commission continues to govern the rates and service standards. This means that any adjustments to your natural gas rates are the result of pre-established regulatory processes and the fluctuating cost of gas supply, rather than a direct consequence of the ownership change itself.

Billing updates and payment methods for enbridge gas nc

Managing your monthly bill requires attention to the correct payee information, especially if you utilize manual bank pay or mail-in checks. The transition period required customers to update their records from Dominion Energy to Enbridge Gas North Carolina.

Online and Mobile Payments

For those who prefer digital management, the primary portal is now fully integrated into the Enbridge Gas website. If you previously had an account with Dominion Energy, your login credentials likely transitioned, but the interface reflects the new Enbridge design.

  • Autopay: If you were enrolled in automatic payments before the transition, your service likely continued without interruption. The system handles the change in the background.
  • Mobile App: By 2026, the dedicated Enbridge Gas app has become the standard for mobile access. It allows for real-time usage tracking, bill payment, and outage or service notifications.
  • Paperless Billing (eBill): Enrolling in eBill remains a suggested method for avoiding mail delays. Notifications are typically sent via email when the bill is ready and again shortly before the due date.

Manual Bank Pay and Check Payments

If you use your bank’s bill pay service to send payments manually, you must ensure the payee name is set to Enbridge Gas North Carolina. Using the old name may lead to processing delays or returned payments as banks phase out the legacy Dominion Energy accounts.

For those who still prefer mailing a physical check, the address remains a critical detail. Checks should be made out to Enbridge Gas North Carolina and sent to the designated processing center in Richmond, Virginia (P.O. Box 25715, Richmond, VA 23260-5715). Always include your full account number on the memo line of the check to ensure the funds are applied to the correct property.

Authorized Pay Stations

Local pay stations, often found in grocery stores or community centers, are still a valid option for many. When paying in person, verify that the station is an authorized Enbridge Gas North Carolina partner. You will need your physical bill or your account number to complete these transactions.

Safety protocols and emergency response

Safety is the most critical aspect of managing natural gas in the home. Enbridge Gas North Carolina emphasizes a "safety first" culture, and customers should be familiar with the immediate steps to take in the event of a potential hazard.

Detecting a Gas Leak

Natural gas is naturally colorless and odorless. To make leaks detectable, a chemical called mercaptan is added, which gives the gas a distinctive "rotten egg" smell. If you detect this odor, even faintly, you should treat it as an emergency.

  1. Leave the Area Immediately: Do not search for the leak yourself. Exit the building or area on foot right away.
  2. Avoid Sparks: Do not turn light switches on or off, use a telephone inside the structure, or start a vehicle nearby. Any spark could ignite the gas.
  3. Call for Help: Once you are at a safe distance, call the Enbridge Gas emergency line at 1-877-776-2427 or dial 911. These lines are staffed 24/7.

The Importance of 811 Before You Dig

Spring is a peak season for landscaping and home improvement projects in North Carolina. Whether you are planting a tree, installing a fence, or putting in a new mailbox post, calling 811 is a legal requirement. When you call 811 or submit a request online, professional locators mark the underground utility lines on your property with color-coded paint or flags.

Natural gas lines are marked in yellow. Striking a gas line can cause significant service disruptions, costly repairs, and dangerous leaks. This service is provided at no cost to the homeowner and helps prevent thousands of accidents annually.

Avoiding Utility Scams

Scam activity often increases during periods of transition or extreme weather. Fraudulent callers may claim to be from Enbridge Gas North Carolina, threatening to shut off service unless an immediate payment is made via a prepaid debit card or digital transfer.

Legitimate Enbridge employees will never demand payment in this manner. They will also not show up at your home to demand entry without a prior appointment, a reported emergency, or proper identification. If you are ever in doubt about the status of your account or the identity of someone at your door, call the official customer care number at 1-877-776-2427 to verify.

Infrastructure and the Moriah Energy Center

To meet the growing energy demands of North Carolina, Enbridge Gas has been moving forward with significant infrastructure projects. The most notable of these is the Moriah Energy Center located in Person County.

Enhancing Reliability with LNG Storage

As of 2026, the Moriah Energy Center is in the advanced stages of construction, with an anticipated operational date in 2027. This facility is a Liquefied Natural Gas (LNG) storage site designed to enhance reliability during periods of peak demand, such as extreme winter cold snaps.

During the summer months, when gas demand is lower, the facility will take natural gas from existing pipelines and cool it to a liquid state, which reduces its volume significantly and allows for efficient storage. When temperatures drop and the heating demand across the state spikes, this stored gas can be converted back into its gaseous state and injected into the local distribution system. This localized storage reduces the reliance on long-distance transmission pipelines during emergencies, ensuring that residential and business customers have a steady supply when they need it most.

Community and Environmental Considerations

The site in Person County was selected because it sits at the intersection of existing pipelines that Enbridge has operated for decades. This minimized the need for new pipeline construction. The project has also focused on maintaining significant tree buffers and utilizing only a small portion of the total property to reduce noise and light impacts on neighboring residents. For the local community, the facility represents a boost in tax revenue and a more attractive environment for manufacturers and industrial employers who require high energy reliability.

Energy conservation and cost management

With heating accounting for nearly half of a typical home’s energy usage during the colder months, managing consumption is the most effective way to lower monthly bills. Enbridge Gas North Carolina offers several programs and tips to help customers optimize their energy footprints.

ThermWise and GreenTherm Programs

  • ThermWise: This program is designed to provide homeowners with resources and rebates for energy-efficient upgrades. This can include rebates for high-efficiency furnaces, water heaters, and insulation improvements. By investing in better equipment, customers can see long-term reductions in their dekatherm (Dth) usage.
  • GreenTherm: For customers looking to support renewable energy, this program allows for the voluntary purchase of Renewable Natural Gas (RNG) credits. RNG is produced from organic waste sources like farms and landfills, helping to reduce the overall carbon intensity of the gas supply.

Practical Energy-Saving Tips

Beyond specialized programs, small changes in daily habits can lead to measurable savings:

  1. Thermostat Settings: Keeping your thermostat at 68°F (20°C) during the winter when you are home and awake is a standard recommendation. Lowering it further when you are asleep or away can save up to 10% a year on heating costs.
  2. Water Heater Calibration: Setting your water heater to 120°F (49°C) is usually sufficient for most household needs and prevents unnecessary energy expenditure.
  3. Filter Maintenance: Changing HVAC filters every month, especially during peak heating or cooling seasons, ensures that the system doesn't have to work harder than necessary to circulate air.
  4. Sealing Leaks: Using caulk or weatherstripping to seal leaks around windows and doors prevents warm air from escaping and cold drafts from entering.

Understanding your gas bill components

Deciphering a utility bill can sometimes be confusing. An Enbridge Gas North Carolina bill typically consists of several key components that determine the final amount due:

  • Customer Charge: A fixed monthly fee that covers the cost of maintaining the meter, billing, and providing customer service. This charge remains the same regardless of how much gas you use.
  • Delivery Charge: This covers the cost of transporting the gas through the network of mains and service lines to your home.
  • Gas Supply Charge: This is the actual cost of the natural gas itself. Enbridge passes this cost through to customers without any markup or profit. This part of the bill fluctuates based on global and local market prices.
  • Rider D: This is a rate mechanism approved by the North Carolina Utilities Commission that allows the utility to recover prudently incurred gas costs and losses on negotiated sales. It ensures the utility can remain financially stable while providing reliable service.

Customer support and contact information

While digital tools have made account management more streamlined, personal assistance is often necessary for complex issues such as starting or transferring service, or discussing payment arrangements.

  • Customer Care: The primary line for all non-emergency inquiries is 1-877-776-2427. Representatives are available Monday through Friday from 7 a.m. to 6 p.m.
  • Budget Billing: For those who prefer a predictable monthly expense, Budget Billing averages your annual gas costs over 12 months, preventing the sharp increases typically seen in winter bills.
  • Payment Arrangements: If you are facing financial hardship, it is recommended to contact Enbridge as soon as possible. They often offer short-term or long-term payment plans to help customers keep their service active.

As North Carolina continues to grow, the infrastructure and service model of Enbridge Gas NC are evolving to meet that demand. By staying proactive with account updates, adhering to safety guidelines, and participating in energy-saving programs, customers can navigate the modern energy landscape with confidence. The integration of local expertise with a large-scale energy network aims to provide a balance of reliability and innovation for the years ahead.