Willis Lexus is the premier luxury automotive destination in the Des Moines, Iowa metro area. Located at 2121 and 2131 NW 100th St in Des Moines (often referred to as Clive or Urbandale due to its central location in the suburbs), this dealership is a core part of the Willis Automotive group. Whether looking for a new high-performance sedan, a family-sized SUV, or seeking factory-certified maintenance for an existing vehicle, Willis Lexus operates under a philosophy that treats every visitor as a guest in a private home rather than a mere customer.

Quick Reference for Willis Lexus in Des Moines

For those requiring immediate contact details or location data, here is the essential information:

  • Primary Address: 2131 NW 100th St, Des Moines, IA 50325
  • Main Phone Line: (855) 638-2238
  • Core Departments: New Sales, L/Certified Pre-Owned, Service Center, Parts Department, and Finance.

Navigating the Willis Automotive Campus

The Willis Lexus facility is situated within a larger automotive campus that houses several other luxury brands, including Cadillac, Infiniti, and Jaguar. This can sometimes be confusing for first-time visitors. The Lexus showroom and service entrance are clearly marked, but it is important to note that the campus stretches along NW 100th St.

When arriving for a service appointment, guests should look for the specific Lexus Service drive-in canopy. This allows for an indoor transition from the vehicle to the service lobby, protecting visitors from Iowa’s unpredictable weather. For sales inquiries, the main showroom offers a wide display of the latest Lexus models in a climate-controlled, high-end environment.

Comprehensive Operating Hours by Department

Understanding that different automotive needs require different schedules, Willis Lexus maintains specific hours for its various departments. It is highly recommended to verify these hours if visiting near a holiday or during severe weather events.

Sales Department Hours

The sales team is available throughout the week to assist with vehicle walkarounds, test drives, and purchase consultations.

  • Monday: 8:00 a.m. – 8:00 p.m.
  • Tuesday: 8:00 a.m. – 6:00 p.m.
  • Wednesday: 8:00 a.m. – 8:00 p.m.
  • Thursday: 8:00 a.m. – 8:00 p.m.
  • Friday: 8:00 a.m. – 6:00 p.m.
  • Saturday: 9:00 a.m. – 5:00 p.m.
  • Sunday: Closed

Service and Parts Department Hours

The service and parts centers open earlier in the morning to accommodate commuters who wish to drop off their vehicles before the traditional workday begins.

  • Monday – Friday: 7:00 a.m. – 6:00 p.m.
  • Saturday: 8:00 a.m. – 2:00 p.m.
  • Sunday: Closed

Finance Department Hours

Typically aligned with the sales schedule, the finance department ensures that lease and loan documents can be finalized during peak shopping hours.

  • Monday, Wednesday, Thursday: 8:00 a.m. – 7:00 p.m.
  • Tuesday, Friday: 8:00 a.m. – 6:00 p.m.
  • Saturday: 9:00 a.m. – 5:00 p.m.
  • Sunday: Closed

The Lexus Sales Experience in Des Moines

Shopping at Willis Lexus is designed to be a "refined" experience. This means the pressure-cooker environment of traditional car dealerships is replaced with a consultative approach.

New Vehicle Inventory

The showroom features the latest innovations from Lexus, focusing heavily on the brand’s shift toward hybrid and electric power. Visitors can explore:

  • Luxury SUVs: Models like the Lexus RX and GX are staples of the Des Moines market, providing the necessary all-wheel-drive capability for Iowa winters combined with high-tier interior comfort.
  • Performance Sedans: The Lexus IS and ES series cater to those looking for a sophisticated commute.
  • Hybrid Models: As fuel efficiency becomes a priority, the NX Hybrid and RX Hybrid models are frequently featured in the main display areas.

L/Certified Pre-Owned Program

For many buyers in the Des Moines area, the L/Certified program offers a middle ground between a new car and a typical used vehicle. To qualify, a vehicle must pass a rigorous 161-point inspection by Lexus-trained technicians. The benefits of choosing an L/Certified vehicle at Willis Lexus include:

  • Unlimited Mileage Warranty: A significant advantage for those who commute from surrounding areas like Ames or Ankeny.
  • Complimentary Maintenance: This usually covers the first four factory-recommended maintenance services for two years or 20,000 miles.
  • Roadside Assistance: Peace of mind for long-distance travel across the Midwest.

Exceptional Service and Maintenance at Willis Lexus

The Willis Lexus Service Center is arguably the most critical component of the dealership’s long-term relationship with its guests. Lexus owners in Iowa often keep their vehicles for a decade or longer, and the service department plays a key role in that longevity.

Certified Lexus Technicians

Unlike general repair shops, the technicians here are specifically trained on Lexus architecture. This expertise is vital for maintaining complex systems like the Lexus Safety System+ or the intricate hybrid drivetrains found in the "h" series models.

Amenities and Guest Convenience

Recognizing that service appointments can be disruptive, Willis Lexus has implemented several high-convenience programs:

  • Valet Pickup and Delivery: For many routine services, the dealership can arrange to pick up a vehicle from a home or office in the Des Moines metro area and return it once the work is completed.
  • Complimentary Loaner Vehicles: For more extensive repairs, guests can remain mobile with a late-model Lexus loaner car.
  • The Guest Lounge: For those who choose to wait, the lounge offers high-speed Wi-Fi, premium coffee, and a quiet environment suitable for working or relaxing.
  • Inspection Videos: A modern touch in their service process includes sending a video of the multi-point inspection directly to the guest’s phone. This allows the owner to see exactly what the technician sees, fostering transparency regarding recommended repairs.

Genuine Lexus Parts

The Parts Department at Willis Lexus stocks a massive inventory of Original Equipment Manufacturer (OEM) components. Using OEM parts is critical for maintaining the vehicle's structural integrity and resale value. Whether it is a simple oil filter or a complex sensor, these parts are designed to fit the exact specifications of each model year.

Financing and Online Shopping Tools

The modern car-buying journey often starts at home. Willis Lexus provides several digital tools to streamline the process before a guest even sets foot on the 100th Street campus.

Trade-In Valuation

The "Value Your Trade" tool allows Des Moines drivers to get a transparent estimate of their current vehicle’s worth based on local market data. This helps in setting a realistic budget for a new or pre-owned purchase.

Online Credit Application

By completing the financing application online, guests can save significant time at the dealership. The finance team works with a variety of local and national lenders to secure competitive rates for both leasing and traditional financing.

Lease vs. Purchase Consultations

The finance experts at Willis Lexus are equipped to explain the nuances between leasing—ideal for those who want a new vehicle every three years—and purchasing, which is better for those who drive high annual miles or wish to eventually own the asset outright.

Guest Perspectives: What People Say About Willis Lexus

Reviews from the Des Moines community highlight a consistent trend of professional communication. Many long-term guests point to specific service advisors, such as Michael Jach, who have been with the dealership for decades. This continuity is rare in the automotive industry and suggests a stable, guest-focused culture.

Common themes in positive reviews include:

  • Professionalism: Descriptions of the staff as "top-notch" and "honest."
  • Transparency: Appreciation for not suggesting unnecessary work.
  • Problem Solving: Reviews often mention the staff "bending over backwards" to resolve unique issues, such as lost locking lug nut keys or sudden mechanical failures before holidays.

However, as with any large operation, some guests have noted the importance of clear communication during the used car buying process. It is always recommended for guests to ask detailed questions about warranties and inspection reports when considering older, non-certified used vehicles.

Frequently Asked Questions (FAQ)

What is the address of Willis Lexus in Des Moines?

The dealership is located at 2131 NW 100th St, Des Moines, IA 50325. It is part of the Willis Automotive campus, which is easily accessible from I-35/I-80.

Does Willis Lexus offer loaner cars?

Yes, for most major service appointments, Willis Lexus provides complimentary loaner vehicles to their guests. It is advisable to request a loaner when scheduling the appointment to ensure availability.

How can I schedule a service appointment at Willis Lexus?

Guests can schedule an appointment by calling the service department directly at (855) 638-2238 or by using the online scheduling tool on the official Willis Lexus website.

Is Willis Lexus open on Sundays?

No, all departments at Willis Lexus, including Sales, Service, and Parts, are closed on Sundays.

What is the difference between a used Lexus and an L/Certified Lexus?

An L/Certified Lexus has passed a 161-point inspection, comes with a specific manufacturer-backed warranty, and includes complimentary maintenance for a certain period. A standard used Lexus may not have these specific protections or rigorous inspections.

Does Willis Lexus provide valet service?

Yes, they offer a valet service where they can pick up your vehicle for maintenance and return it to your home or office within the Des Moines area.

Why Choose Willis Lexus?

In a competitive market like Des Moines, Willis Lexus stands out by focusing on the relationship rather than the transaction. The dealership’s commitment to the "Lexus Experience" means providing a level of service that matches the quality of the vehicles they sell. From the initial search for a new car to the 100,000-mile service check, the team at Willis Lexus is dedicated to ensuring that every mile driven in a Lexus is as comfortable and stress-free as possible.

The combination of a highly trained staff, a state-of-the-art facility on NW 100th St, and a robust suite of guest amenities makes them a leader in Iowa's luxury automotive sector. Whether you are a long-time Lexus enthusiast or considering your first luxury vehicle, Willis Lexus provides the resources and expertise to guide you through every step of ownership.

Summary

Willis Lexus in Des Moines is more than just a car dealership; it is a full-service luxury automotive hub. By offering an extensive inventory of new and L/Certified vehicles, a world-class service center with valet options, and a transparent financing process, they have built a reputation for excellence in Central Iowa. Located on the Willis Automotive campus, they continue to be the primary choice for Lexus owners seeking professional care and a "guest-first" philosophy. For the most accurate and up-to-date information, guests are encouraged to contact the dealership directly or visit their official website to explore current specials and inventory.